In December 2020, Hot Toys announced a one-time exchange program for Tony Stark’s head sculpt on the Avengers: Endgame 1/6th scale Iron Man Mark LXXXV figure. Collectors who purchased this figure direct from Sideshow.com between April 1, 2019 and May 7, 2021 are now eligible to participate in the exchange program until 11:59 PM PST on May 31, 2021. Eligible collectors may exchange the original Tony Stark head sculpt to receive the alternate Tony Stark portrait later this year when the new portrait version become available. Click here to complete the form and opt in to the exchange program.
Am I eligible to participate in the portrait exchange program?
Orders placed direct via Sideshow.com with an order date between 4/1/2019 and 5/7/2021 are eligible for participation in the portrait exchange program.
How can I opt in to request an alternate portrait?
Click here to visit the form and submit your request. Once you've completed the process, we will contact you via e-mail with further instructions. Please note, eligible collectors MUST complete the process by 11:59 PM PST May 31, 2021.
Do I need to send Sideshow back the portrait I currently have?
Yes. In order to receive the alternate portrait, you will be required to first send back the head in your possession.
When Can I send in my portrait for the new one?
Hot Toys has announced it will be ready later this year, but has not yet provided a more specific timeframe. All participants in this program will be updated via email as more information becomes available.
How long will it take to receive the alternate portrait? How long will I be without a portrait on my figure?
While the time frame will vary depending on your delivery address, we estimate the entire process to take 1-2 weeks.
Will Sideshow provide a prepaid shipping label to exchange my portrait?
Customers who opt in to the exchange program are responsible for shipping their current portrait to Sideshow. The portrait will need to be securely packed and it is recommended to use a traceable shipping method.
Will Sideshow cover the cost to ship out my alternate portrait?
Yes, Sideshow will cover the cost of sending you the alternate portrait. Please note: VAT, duty, tax, or other fees assessed upon import are the responsibility of the collector participating in the exchange program.
May I purchase an alternate portrait, rather than exchange my current portrait?
This exchange program does not allow for purchases of a new portrait. Only direct exchanges are accepted.
I purchased the Iron Man Mark LXXXV from another retailer. How can I participate in the exchange program?
Please contact your original point of purchase for further information.
I purchased the Iron Man Mark LXXXV direct from Sideshow after 5/7/2021. Can I opt into the exchange program?
Only collectors who purchased this figure direct from Sideshow.com between April 1, 2019 and May 7, 2021 are eligible to participate in the exchange program.