There are a variety of reasons why Sideshow may not be able to ship into your country, including licensing restrictions and territory importing issues. If you have any further questions regarding shipping restrictions, please e-mail firstname.lastname@example.org.
In this age of identity theft, Sideshow protects its customers and their financial information as much as possible. One of the ways that we do this is to only ship orders to the customer’s billing address or place of business. If you choose to send your order to your business address, then you will need to include your business name with that address information, otherwise we will send the item to your billing address.
If you find yourself in a situation where no one is available to sign for your package at home and you can’t ship to your business location, Sideshow will ship to a second party address if an alternate shipping authorization form is submitted, received and confirmed prior to shipment.
Keep in mind, you'll be authorizing anyone at that address to sign for your package, and by completing the authorization form you are waiving certain rights. If this shipment needs to be returned or exchanged, we will only be able to transact with the original customer.
In addition to the information above, there are select countries to which we are unable to deliver our product. For a complete listing, click here.
In most cases, Sideshow is unable to guarantee combined order shipments. This is due to a variety of factors: item arrival date, size of item and our ability to pack the items in the same box. etc.
With an order for multiple in-stock items, Sideshow will attempt (with smaller figures such as 1:6 and 1:10) to combine them into one box if they are placed under the same order number. Should the items be placed on separate orders, they will not ship together.
Pre-order items are a different case due to the likelihood that those items will be arriving into our warehouse on different dates. Even if the items are on the same order and are scheduled to ship within the same date range, there is no guarantee they will arrive in the warehouse at the same time. Pre-orders will ship at the time of their arrival and we are unable to hold shipments until multiple items are in stock.
Please note that flex-pay orders, whether in-stock or pre-order, are automatically separated onto different order numbers, even if they have the same Master Order Number. Flex-pay orders are not eligible for combined shipping at this time.
In general, Sideshow is unable to combine larger items with smaller items, such as Premium Format Figure, 1:3 scale figure, etc. with a smaller item such as a 1:6 figure.
Should you have any questions about combined shipping, please reach out to us at email@example.com.