Come to the light...with a few troubleshooting suggestions that have worked for us in the past! Please be sure to perform the below suggestions while the piece is off.
- Fresh batteries! It's rare, but sometimes the batteries included in the package may be dead on arrival.
- Clean the Connections! Sometimes clear glossy paint can interfere with the electrical current. Examine and clean the connections by lightly applying some rubbing alcohol with a Q-tip and / or cleaning wipe.
- Turn it on! Leave it on! After cleaning, reassemble your piece and turn it on, and leave it on for 10-20 minutes...sometimes it just needs time.
If the above suggestions did not pull you into the light, head over to our Returns Form and submit a request.